Privacy Policy
(“we”, “us”, “our”) is an independent marketing agency. This Privacy Policy explains what information we collect through this website and our support line, how we use and share it, and the choices you have.
1. Information we collect
Information you give us
Name, phone number, email address, service address or ZIP code, the issue you describe, your preferred callback time, and anything you tell us on a call or in a message.
Information collected automatically
IP address, device and browser type, pages viewed, referring page, approximate location, and date and time of visits, collected through cookies and similar technologies (see our Cookie Policy).
Call information
When you call, we may record or monitor the call for quality, training and compliance. You will be told at the start of the call where recording applies.
2. How we use information
- To answer your call, return your callback request and route you to the right support team.
- To provide troubleshooting information and respond to your messages.
- To operate, secure and improve this website.
- To measure how our pages and advertising perform.
- To meet legal obligations and prevent fraud or misuse.
3. How we share information
| Recipient | Why |
|---|---|
| Providers and partners | Your provider or its authorized partners, so they can help with your request or offer you service. |
| Vendors | Hosting, telephony, analytics and communications companies that work on our behalf under confidentiality terms. |
| Legal and safety | Where required by law or court order, or to protect rights, safety and property. |
| Business transfers | A merger, sale or reorganisation of our business. |
We do not sell your personal information for money. Some sharing for advertising or analytics may count as a “sale” or “share” under certain state laws; see Section 7 for how to opt out.
4. Calls and text messages
If you give us your phone number, you agree we may call or text you about your request, including with automated technology. Consent is not a condition of any purchase. Reply STOP to any text to opt out, or tell us on a call to add you to our do-not-contact list. Message and data rates may apply.
5. Cookies and tracking
We use cookies and similar tools for essential site functions, analytics and advertising measurement. You can manage them as described in our Cookie Policy. We respond to the Global Privacy Control signal where required by law.
6. Data retention
We keep personal information only as long as needed for the purposes above, to meet legal, tax or accounting requirements, or to resolve disputes. Call recordings are kept for a limited period and then deleted.
7. Your privacy rights
Depending on where you live (including California, Colorado, Connecticut, Virginia, Texas and other states), you may have the right to:
- Know what personal information we collect, use and share, and get a copy.
- Correct inaccurate information.
- Delete your information, subject to legal exceptions.
- Opt out of sale or sharing for targeted advertising.
- Not be treated differently for using these rights.
To make a request, email or call . We may need to verify your identity. You may use an authorized agent to submit a request for you.
8. Security
We use reasonable administrative, technical and physical safeguards. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send full payment card numbers, passwords or Social Security numbers through this website.
9. Children’s privacy
This website is intended for adults. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.
10. Third-party sites
This website may link to provider or other third-party sites. We are not responsible for their content or privacy practices.
11. Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows the latest version, and material changes will be posted on this page.